Luxury Real Estate Concierge Agent
A concierge voice agent for a Los Angeles luxury brokerage that answers property questions from live MLS data and books showings during the call.
[ CLIENT ]
Los Angeles luxury brokerage
[ INDUSTRY ]
[ CHALLENGE ]
The brokerage handles a high volume of property inquiries and showing requests. Callers expect accurate details on luxury listings straight away, and every lead has to reach the right agent.
[ SOLUTION ]
We built a concierge agent backed by a custom data layer:
A custom backend that queries live MLS listing data in real time
Showings booked against live calendar availability
Lead routing by neighborhood and price band
Every lead logged to the CRM with an instant agent notification
Callers hear accurate property details instantly, and agents get each lead with its details already in the CRM.
How a call works
The caller asks about a listing.
The agent looks the property up in live MLS data and answers with current details.
If the caller wants to see it, the agent books a showing against live calendar availability.
The lead is routed by neighborhood and price band.
It is logged to the CRM, and the right agent is notified instantly.
Why a custom data layer
Callers expect exact details on luxury listings, and listing data changes often. A custom backend lets the agent query live MLS data during the call instead of answering from a copy that goes out of date.
Building something similar?
See AI voice agent for real estate for brokerages and individual agents.
Part of our AI receptionist and voice agent work. Related projects: the brokerage call routing agent and the HVAC dispatch agent.
[ RESULTS ]
Live
MLS data on every call
Instant
Agent notification for each lead
2
Routing rules: neighborhood and price
